Privacy Policy

Collection and use of your information
PPWA888 Pty Ltd and its representatives will only seek to collect necessary information from you in order to provide you with the credit assistance you have sought from us.   We may also use this information for purposes associated with our services such as follow-up calls to assist you.

Disclosure of personal information

PPWA888 Pty Ltd and its representatives will never unnecessarily exchange your personal or business
information with any third party for any reason, unless compelled by force of law.  However, in order to assist you, we may be required to provide your personal information to certain organisations.  If your information is not provided, we may be unable to assist you.  The types of
organisations include:

•       Lenders
•       Our Licensee
•       Mortgage insurers
•       Other mortgage intermediaries
•       Valuers
•       Other  organisations  that  assist  us  such  as  printers,  mailing  houses,  lawyers, 
debt  collectors,  accountants  and  other auditors

In  certain,  specific  cases  our  Licensee  may  contract  an  external  audit  service  provider  to  ensure  we  are  meeting  our obligations and commitments to you under the National Consumer Credit Protection Act 2009 and this service provider may disclose your personal information to its team in India.  You can be assured that we have full legal access to that overseas service provider as if they were domiciled in Australia, as required by the Privacy Act 1988.

Access and alterations to your personal information

You can gain access to your personal or company information or advise alterations to that information by contacting our office:
Contact Person:       Jeffery Hill
Address:                    1 Laurino Terrace
                                    Subiaco WA 6008
Email:                         [email protected] or [email protected]
Information which is easily accessible will be provided to you free of charge. However, information which is more difficult to access may have a fee associated with the request. You can also contact us for more detailed information on how we collect, handle and secure your personal information.

Marketing

From time to time, PPWA888 Pty Ltd may contact you with information about products from either ourselves or our industry affiliates that we believe may interest you.   To opt-out of receiving such information, simply let us know by contacting us directly using the office details above.

Security of your personal information

PPWA888 Pty Ltd takes reasonable steps to ensure the security of your personal or company information from unauthorised access, theft or modification.

Feedback on the handling of your personal information

Should you be unsatisfied in the manner in which PPWA888 Pty Ltd has handled your personal information please contact us (per details listed above). We will take all necessary steps to investigate and address your concerns. If the issue you have raised is not resolved to your satisfaction you should contact the Office of the Australian Information Commissioner at:
Ph:            1300 363 992
e:              [email protected]
Mail:         GPO Box 5218
                 SYDNEY NSW 2001.

You can learn more about the Privacy Act and your rights at www.privacy.gov.au

What if your not happy with our services?

At PPWA888 Pty Ltd, we always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.

We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.

If, for any reason, you do not feel that you have received the highest standard of care from us, we encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.
You can contact us by whichever of the following means best suits you:

Complaints Manager
� QED Credit Services Pty Ltd 31 Ardentallen Road
Enoggera QLD 4051
🖳 [email protected]
� Phone: 1300 817 662

If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.

We will try to deal with your complaint on the spot.  However, if this is not possible, we will write to you to acknowledge your complaint within five (5) days. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event we are still investigating your complaint after 45 days we will write to you to explain why and to let you know when we expect to have completed our investigation. When we have completed our investigation, we will write to let you know the outcome and the reasons for our decision.

Taking it further
We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 45 days, then you can have your complaint heard by our external disputes resolution scheme, AFCA, an independent party. You can contact AFCA at:

Australian Financial Complaints Authority Limited GPO Box 3
Melbourne, VIC 3001
T: 1800 931 678
6399
E: [email protected]